Returns are determined on an order-by-order basis. As most of our products are cut to size, please be aware that we often cannot offer any refunds for these. If the item is of a resellable size, in rare cases we may offer a full refund. In most cases it will only be a partial refund.
Items must be returned within 30 days of delivery and the item must be as delivered to you, with no scratches of any kind.
You must notify us immediately (within seven days of delivery) if your product has been scratched or damaged in transit. We will either offer you a replacement or a full refund. We cannot offer a refund if scratches happen after you receive the item.
If we make an error on delivery then we will pay the shipping fees. We will send replacement items and we will usually take back the incorrect item in this case.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship everywhere in Ireland. Shipping costs vary depending on the size of your order, the weight of the order, and the location as we get quotes from a network of couriers. For the most accurate shipping quotation please feel free to contact us directly at sales [at] goldstarplastics.ie or call us on 01 4569 328.
For small sizes, we can arrange shipping with parcel couriers like Fastway Couriers and DPD Couriers. The maximum size for Fastway shipping is 2100mm x 1000mm. This shipping is significantly cheaper than the rates on our website - you will have to contact us directly for this rate.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please note that if the shipping rate quoted to us is higher than the one estimated on the website, we may call you to ask you to pay for the difference. Please accept our apologies if this happens - we do our best to give the most accurate shipping rates. However, large sheet sizes, heavy sheets and delivery locations can all cause prices to be higher than expected. The couriers we use are external suppliers and so we cannot always guarantee the estimated rate on the website.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.